In this issue

Executive Mail Center Manager (EMCM) Training

Click Here to Register

This EMCM training is specifically for mailing industry professionals & teaches skills needed to manage more effectively, improve mail center safety and security, boost productivity and cut costs.

The USPS’ National Center for Employee Development has partnered with
mailing industry professionals to deliver this unique program including eight knowledge areas.

PEOPLE MANAGEMENT
Managing and supervising employees
Handling personnel-related issues
Schedule and workload issues
Assessing staff’s needs and capabilities
Writing job descriptions
Recruiting, selecting and training staff

MANAGING MAIL CENTER OPERATIONS
Establishing mail routes
Sorting incoming & outgoing mail
Developing internal mail policies & procedures
Formulating disaster contingency plans
Addressing mail security issues
Managing internal and external mailing lists
Analyzing mail volumes

MAIL CENTER SAFETY & SECURITY
Addressing security issues
Hazardous materials
Biological weapons
Types of diseases and treatment options
Detection of suspected contamination
Procedures for cleaning contaminated equipment

PLANNING & MANAGING TECHNOLOGY
Developing and utilizing information systems
Creating and managing web/Internet pages
Learning special mail-related software
Understanding over 20 types of equipment

SALES & MARKETING
Creating services that people want
Meeting customer expectations
Addressing customer service issues
Designing mail pieces
Managing relations with the Post Office
Negotiating rates with other carriers

MANAGING MAIL CENTER FINANCES
Preparing budgets
Managing finances of mail processing systems
Reconciling inventory
Managing charge-backs

PLANNING & POLICY MAKING
Tracking changes in laws, rules and regulations
Interacting with Import Export and US Customs officials
Understanding government and postal rules & regulations
Compliance with ADA hiring, firing, EEO, ergonomics & Unions

TOTAL QUALITY MANAGEMENT
Changing culture in the mail center
Ongoing process improvement
Quality reviews
Team building
Problem solving
Communication

Includes all course materials and two meals per day.

Training is 8:00 to 4:00 Each Day

To Learn More Visit: www.pcc-stlouis.org

Questions: peggy_smith@WUSTL.edu

Click Here to Register